Shopping:

Sold out? What if the item I'm interested in is no longer available in my size?

New items sell out quickly, but we may be receiving more soon!

Please contact our customer service department via email and we will try to notify you if the item becomes available again. Please provide the best email address to contact you when the item is back in stock.

What if the size on the label is different than the size I ordered?

The sizes displayed on the website will be converted to international sizes before the product is launched and are standard and regular. So if you find that the size you get is different from the size shown on the website, don't panic and worry. The one we sent you is the correct size. Put them on first and see how it goes. If they don't work for you, you can definitely return them. (Please see our return policy)

Why is the color of the clothes I received different from what I saw online?

Camera viewing angle and lighting levels may cause slight chromatic aberration. Hope you can understand us. If it does not affect the appearance and mood of your favorite clothes, we hope you can keep the clothes. We will give you a promotional code as compensation for future purchases. However, we will try our best to avoid this happening.

Is there a store location?

We just do business online.

Where did you get our clothes?

All clothing is from top American brands. Therefore, the quality, fabrics and designs are guaranteed so that we can build our reputation and provide the best service to our customers.

How to use discount code?

If you have a coupon, when you get to the checkout page you may find an option to enter the number so you can use it.

Not sure about size or have fit issues. How do I find this information?

Please see our size guide for general information about sizing. If you still have questions about item fit or measurement guidelines, please email our customer service department.

Why was my order cancelled?

Due to an unforeseen event, the item you ordered suddenly goes out of stock and is no longer available. We guarantee these situations are rare. However, if an item in your order is out of stock, we will contact you within 24 to 48 hours regarding cancellation. If your order contains other items, those items will still be shipped to you and the unavailable items will be removed from your order for a refund.

Need to change something in my order, what do I do?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we're fast!). Once the package has been processed and sent to the post office we are unable to make any changes.

Can I get more information about the product?

We try to publish as much useful information as possible about all our products to help you buy what's best for you.

The product page for each item includes sizing, detailed descriptions, care instructions, and most importantly, tons of pictures.

If you think we need to provide any further information to help you, please tell us what information you would like to see and we will try to include it.

What catalogs can I purchase?

With so many new items every week, hundreds of items on the site at any one time, plus ever-changing fashion news, trend features and advice, it's simply impossible to keep up with a paper catalog.

Instead, we prefer to focus our efforts on providing customers with a website where you can buy the items you want 24 hours a day, 7 days a week. We believe that pictures and fashion shows can give you a more realistic understanding of the items you want. want.

Payment:

How do I pay for my order?

We would like to offer you a variety of payment options: We accept Visa, MasterCard as our secure payment methods, and accept any kind of credit or debit card. We also do take security very seriously, so your details are safe with us.

All credit and debit card holders are subject to verification and authorization by us and the card issuer to maintain security and prevent fraud.

What currency can I use?

There are many currencies to choose from: US dollars, Euros, British pounds, Canadian dollars, Australian dollars, Norwegian krone, Swiss francs, Swedish krona, Polish zloty, Danish kroner, Japanese yen, Hong Kong dollars.

Is it safe to use my credit card on the website?

Please don't worry; ordering on our website is safe.

We use industry-standard encryption technology when transmitting and receiving customer data exchanged with our site servers. None of your credit card details will be revealed.

During checkout, when you enter your credit card and personal information in our online store, your information is securely transmitted to us using Secure Sockets Layer technology (SSL). Feel free to choose your favorite items on our website.

Why might my credit card be declined?

Your credit card may be declined for the following reasons:

--The card may have expired. Check if your card is still valid.

--You may have reached your credit limit. Please contact your bank to check that you do not exceed your authorized purchase limit.

--You may have entered some incorrect information. Check that you have filled in all required fields correctly.

--Make sure you are using the latest version of your web browser. It may be because your browser has some plug-ins installed. Please clear cookies and restart your browser before trying again.

Was I charged twice?

Your credit card will be charged only once after your order is shipped.

If you just placed an order, what you see on your bank account is an authorization. This is a common practice for banks to process credit card transactions to ensure adequate funds and account authenticity. This authorization will be cleared (usually within 48 - 72 hours depending on your bank). If you need help expediting the process, you can contact your credit card's issuing bank.